Frequently Asked Questions | FAQ
Bracelet sizing details
For bracelets, complimentary resizing is available for smaller wrist sizes. For larger alterations, two bracelets must be purchased. As each piece is pre-made and ready to ship with little to no materials leftover. This allows me to rework the design into your ideal size with care. Any extra materials will be shipped with your order. Leave your desired length in the notes at checkout and your personalized piece will be lovingly remade just for you!
Care instructions
While crystals are powerful and beautiful, some are naturally delicate and require gentler handling. Certain stones/metals may be sensitive to water, sunlight, salt, and heat which can cause damage over time. Please research the care required to keep your piece in excellent condition. Additionally, our jewelry packaging is reusable. You can store and protect your jewelry when not in use.
Wholesale availability
I do not offer wholesale or special discounts for large purchases.
Do you ship internationally?
Absolutely! International shipping is available.
My package has been lost/stolen/damaged/delayed. What do I do?
In the rare occurrence that your package is lost, stolen or damaged during shipping, you must file a claim with Usps or Etsy. After that investigation, it is the customers responsibility to file the insurance claim for reimbursement if the item is indeed lost or damaged in transit. From Paradise is not responsible for any lost, stolen, delayed or damaged packages. Click here to learn more.
Are your crystals and material's ethically sourced?
Yes, my crystals are ethically sourced. I carefully select my suppliers to ensure that the crystals are mined and handled responsibly, with respect for both the environment and the communities involved.
What is your return policy?
I do not accept returns or offer refunds. Click here to learn more.
How much is shipping and how is it calculated?
Enjoy FREE Shipping on orders of $50 or more, shipped ground only ( FREE shipping does not apply to international orders ).
Shipping is calculated by USPS most current rates by way of weight and package size.
The picture shows more than one item and that's what I thought I was receiving. I only received one! What gives?
Each price that you see is for one item unless specified in the listing. The photos show the variations you may receive and current actual stock quality. This information can be found at the bottom of the items description and in our policy section.
I see the same material/crystal/gemstone with different listings and different prices. Please explain.
Each crystal is one-of-a-kind. Because every gemstone is formed by Earth, no two are exactly alike. Their color, clarity, size, rarity, and energy all play a role in their value. This is why you'll see different prices for the same material/crystal/gemstone (in name).
A higher price reflects a higher quality stone - one with stronger color, greater clarity, or more rarity. Every crystal we offer is chosen with care, so you'll receive good quality no matter the price point. Each piece carries authentic beauty and energy.
I hand-select each crystal with love, wisdom and intention so that whether it's a rare treasure or a more common jewel, you can trust its quality and authenticity.
Is there a physical store?
Currently, our products are only available online.